The Study of Online Service Quality and Customer Satisfaction in BIDV South Ha Noi
碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 104 === The conceptual framework for this research is based on dimensions of E-SERVQUAL. E-SERVQUAL contains seven dimensions: efficiency, system availability, fulfillment, privacy, responsiveness, compensation and contact. The first four dimensions are classified...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2016
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/9v3ejx |