Applying six sigma to reduce customer complaints: A case study for a convenience store
碩士 === 明道大學 === 企業管理學系碩士班 === 104 === At that moment, the customer satisfaction is valued by height. This study analyzes the customer satisfaction in a convenience store, and regards a case company as the object. Six Sigma is selected as the methodology which is applied to improve customer satisfact...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4frtk6 |