The Study of the Influence of Job Engagement of Public Servants on Organizational Commitment and Organizational Citizenship Behavior.

• Main Authors: HU,JIA-NAN, 胡佳楠
• Other Authors: WU, TSUNG-LIN
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/47091676929422865532

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 104 === The study discusses about how the job engagement of public servants influence the organizational commitment and organizational citizenship behavior? and whether job characteristics, perceived organizational support, perceived supervisor support, and procedural justice, and distributive justice would affect the job engagement of public servants? Will job engagement of public servants positively influence job satisfaction, organizational commitment, organizational citizenship behavior? or negatively influence intention of resignation? In this study, the official and unofficial public servants of Taipei and New Taipei City are the surveying object. The study uses the questionnaire survey to collect research data where 305 questionnaires was distributed and 288 valid samples were returned. The valid response rate is 94.43%. We apply SPSS software to do descriptive statistical analysis, exploratory factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The results show that perceived organizational support, procedural justice, and distributive justice positively influence job engagement of public servants. The job engagement of public servants positively affects job satisfaction, organizational commitment, and organizational citizenship behavior. On the contrary, job engagement has negative impact on the intention of resignation.