Research on relationships between service quality, customer satisfaction and customer loyalty of specialized banks – A Case Study in T bank
碩士 === 國立高雄應用科技大學 === 金融系金融資訊碩士在職專班 === 104 === This study used questionnaire method to investigate relevance of the bank's service quality, customer satisfaction and customer loyalty, and independent sample t test, one-way analysis of variance and regression analysis was also used for empirica...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92nwz3 |