Using Kano and Refined Kano Models to Explore the Service Quality Demand of the Civil Affairs Office
碩士 === 健行科技大學 === 工業工程與管理系 === 104 === This research chose government service as the quality attribute to study the people''s needs for the services provided by public agencies of the district office. It''s understandable the extent of the people'&apo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/g79r9h |