| Summary: | 碩士 === 國立中正大學 === 勞工關係研究所 === 104 === Abstract
The aim of the study was to investigate “The relationships among high performance
work system, employee’s proactive behavior and self-efficacy.” The self-efficacy was
used as a mediator to examine the mediating effect between high performance work
system and employee’s proactive behavior.
The study used customer-contact employees who worked in the chain service
industry of two (or more) stores as the target of study, using a two-phase questionnaire
survey to collect data. The data was collected from 90 stores and 329 valid
questionnaires.
Then, statistical methods such as Descriptive Statistics, Confirmatory Factor
Analysis (CFA), Analysis of Correlation, and Hierarchical Linear Modeling (HLM)
were used in the study. The Hierarchical Linear Modeling (HLM) was used in the main
hypotheses tests to test the relationships among the variables. The verified results of the
analysis are shown below:
1. High performance work system has significantly positive influence on employee’s
proactive behavior.
2. High performance work system has significantly positive influence on self-efficacy.
3. Self-efficacy has significantly positive influence on employee’s proactive behavior.
4. Self-efficacy has partially mediating effect on the high performance work system and
proactive behavior.
Based on the results of the study, there are some conclusions and suggestions
provided as references in the future study.
Keywords: High Performance Work Systems (HPWS), Proactive Behavior,
Self-efficacy.
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