Exploring the Impact of E-service Quality Dimensions on Customer Loyalty from Multiple Perspectives
博士 === 國立雲林科技大學 === 資訊管理系 === 103 === This study framework is constructed basing on the Stimulus-Operation-Response (S-O-R) theory; whereas dimensions of service quality correspondent to stimulus, antecedents of customer loyalty to operation, and customer loyalty to response, exploring the influence...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/wf5n6j |