Investigating Service Failure and Recovery for a Car Care Service Company
碩士 === 大同大學 === 資訊經營學系(所) === 103 === This thesis research is to investigate the service failure and recovery about customer service staff in the car service factory. When customer service staff promised the customers the time to pick up the car, but customers found out that they still need to wait...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/w89phz |