THE STUDY OF ONLINE SERVICE QUALITY AND CUSTOMER SATISFACTION IN HANOI POST CUSTOMS DEPARTMENT

碩士 === 樹德科技大學 === 金融系碩士班 === 103 === ABSTRACT With the continuous growth of competition in the market place, understanding customers has become more and more important method of marketing. Research has shown that high service quality contributes to profitability. In search of competitive advantage,...

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Bibliographic Details
Main Authors: Nguyen Hong Viet, 阮鴻越
Other Authors: Dr. Jau-Shyong Wang
Format: Others
Language:zh-TW
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/83386293705827757195