A Study of Relationships among Internal Service Quality, Relationship Quality and Organizational: The Case of F Bank
碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 103 === Each of bank staff is a part of the external customer service. If the bank staff suffered unreasonable treatment, it is impossible for they to work at maximum efficiency, and customer service also suffered negative impacts that will lead their customer diss...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/w7h99g |