A Study of Applying Fuzzy QFD to Improve the Quality of International Express Delivery Service
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 103 === The purpose of this study is to explore shipper’s perception and demand for the service quality of international express via Fuzzy Quality Function Deployment (FQFD) for the international express industry to improve quality of service. First, through collect an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/x77b22 |