Achieving service quality through human capital-the evidence from the bookkeeper firm in Taiwan
碩士 === 國立臺北商業大學 === 商學研究所 === 103 === It is imperative to explore the human capital to service quality effect. There are three dimensions of the human capital including the intellectual capital, social capital,and structural capital. There are four dimensions of the service quality including profes...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ty3aej |