A Study on Customer Satisfaction and Revisiting Willingness of the Kaohsiung Harbor Culture Fleet of Ships Applying Experiential Marketing

碩士 === 國立中山大學 === 公共事務管理研究所 === 103 === The first Taiwan International Boat Show held in May 2014 in Kaohsiung Exhibition Center. It received an enthusiastic response. Moreover, Kaohsiung has a unique potential for waterfront tourism development, and urges the birth of the &;quot; Kaohsiung Harb...

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Bibliographic Details
Main Authors: Yan-huei Li, 李妍慧
Other Authors: Chiung-Ting Chang
Format: Others
Language:zh-TW
Published: 2015
Online Access:http://ndltd.ncl.edu.tw/handle/96506775545208891234
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Summary:碩士 === 國立中山大學 === 公共事務管理研究所 === 103 === The first Taiwan International Boat Show held in May 2014 in Kaohsiung Exhibition Center. It received an enthusiastic response. Moreover, Kaohsiung has a unique potential for waterfront tourism development, and urges the birth of the &;quot; Kaohsiung Harbor Culture Yacht Fleet &;quot;. Bureau of Culture Affairs Kaohsiung City Government upgraded Hongmaogang Cultural Park exclusive yacht, and founded the Kaohsiung Harbor Culture Yacht Fleet, the series &;quot; British Consulate at Takow,&;quot; &;quot; Pier-2 Art Center &;quot; and &;quot;Hongmaogang Cultural Park.&;quot; The entire trip provides guide service. Hongmaogang Cultural Park is located in Kaohsiung number two harbor entrance since June 2012 trial. According to the Bureau of Culture Affairs Kaohsiung City Government of Statistics (2014), in addition to the first year of operation of which each month the number of admission exceeded twenty thousand people, the following months have no significant growth. Some benefits appear in September 2014 after the upgrade of the Fleet in July. To understand the benefits of Kaohsiung Harbor Culture Fleet of Ships experiential marketing, i.e., the effectiveness and recommendations for future marketing strategies, this study proposed experiential strategic experiential modules, based on Schmitt (1999). The aim is to verify the linkage among visitors’ feeling, satisfaction and revisit willingness.