A Study on the Relationship among Service Quality, Customer Satisfaction and Repurchase Intention in Catering Industry － The Moderating Effect of Catering Type
碩士 === 國立中山大學 === 企業管理學系研究所 === 103 === This study is based on the ‘‘concept of service quality model’’, to probe into the impact on the relationship in catering industry among service quality, customer satisfaction and repurchase intention.The study uses DINESERV as a measuring scale, to test if th...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83zgce |