Customer Complaints Analysis of Automotive Services Plant：Failure Modes and Effects Analysis
碩士 === 國立中山大學 === 人力資源管理研究所 === 103 === Using Failure Modes and Effects Analysis (FMEA) with approach of Case Study, this study explores the prediction and prevention of customer complaints by maintenance and service staffs from automotive service company. It seems that the services provided by main...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/yw57gg |