Using Zone of Tolerance Theory to Explore the Phenomenon of Over-Service in the Restaurant Industry
碩士 === 國立高雄餐旅大學 === 餐旅管理研究所在職專班 === 104 === Quality of service plays a very important role these days, which is why the hospitality industry pays special attention to their performance in terms of customer service. Over-service happens where the industry regards service that exceeds customer expecta...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2016
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48584636225348733090 |