A Study of the Relationship between Flight Attendants’ Personality Traits and Internal Service Quality and Service Behavior of Airline
碩士 === 國立嘉義大學 === 管院碩士在職專班 === 103 === The study investigates the impacts of flight attendant’s personality and internal service quality on their job satisfaction and service behavior. The conceptual model was developed on the basis of theoretical foundation and practice to depict the antecedents an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/beaz58 |