A Study of Service Quality and Satisfaction with Importance-Performance Analysis: A Case of Taiwan Tobacco &; Liquor Corporation
碩士 === 國立彰化師範大學 === 企業管理學系 === 103 === Because service quality and customer relationship are closely related and affect the company’s business performance indirectly, more and more companies pay much attention to service quality. From monopoly to openness market and the privatization of state-ow...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/m66339 |