The relationship among proactive personality, transformationalleadership, service climate, service performance, and customer satisfaction: A Multi-level Study
博士 === 國立中央大學 === 人力資源管理研究所 === 103 === With an increasingly competitive marketplace in the service industry, front-line service employees play a critical role in service encounters. According to empirical evidence shows that customers would increase their purchases while they experience higher sat...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/jvts99 |