Relation of Problematic Customer Behavior, Service Recovery and Customer Satisfaction in the Restaurant Industry from Perspective of Recovery Perception
碩士 === 國立勤益科技大學 === 專案管理研究所 === 103 === Service industry is featured of intangibility, inseparability and variability and fugitiveness. When dealers show their products in front of customers, the service quality is then decided. In other words, products in the service industry can not be experienced...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/74857771991030763622 |