The Application of Fuzzy Comprehensive Evaluation for Comparing the Service Quality of the Public Bike Systems - A Case Study of Five Cities in Taiwan
碩士 === 義守大學 === 工業管理學系 === 103 === In this thesis, the PZB Service Quality Model developed by Parasuraman, Zeithmal and Berry (PZB) in1985 and 1988 is studied. It includes the five determinants of service quality - READINESS, TRUST, COMFORT, SECURITY, and ACCESS. Moreover, a SERVQUAL model is adopte...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/59xepz |