The Relationships among Tourist Satisfaction, Tourism Service Quality and Tourists Loyalty－A Case of Five Stars Hotel in Vietnam
碩士 === 大葉大學 === 企業管理學系碩士班 === 103 === This paper aims to examine the relationship between tourism service quality, tourism loyalty and tourism satisfaction expectations in hotel industry. In this paper, the service quality standard model has been used for evaluation of service quality, Parasuraman,...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/rn6k8y |