Exploring Service Quality of Special Education School Buses via an Application of Importance-Performance and Gap Analysis (IPGA) Model
碩士 === 中華大學 === 科技管理學系碩士班 === 103 === This study intends to use the Importance-performance and gap analysis (IPGA) to analyze the factors key to the improvement of the service quality provided by special education school buses and to propose strategies to improve that service. By referencing the SER...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/69047684674669385032 |