A Study of Consumers’ Complaining Behaviors and Service Recovery
碩士 === 臺北市立大學 === 體育學系碩士班 === 102 === Abstract This research aims to investigate the behaviors of consumers’ complaints and service remedy on the Behavior Intention of Taipei Sport Centers. Researcher adopts the questionnaire survey procedure for 935 consumers in eleven sport centers in Taipei City:...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84518681013714584531 |