The study of using Service Blueprinting of Three-rail Terminal Station on service quality and customer satisfaction — a case study of Banqiao Station
碩士 === 國立臺北科技大學 === 機電整合研究所 === 102 === In this paper, there are three major steps. First, we gathers relevant literature and use the Service Blueprint method to examine the service quality and customer satisfaction of Banqiao Three-rail Terminal Station. And then,questionnaires are distributed on t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/dk8r4v |