The relationship between service quality orientation and employee job satisfaction in Mongolian chain restaurants

• Main Author: Enkhsuvd Zorig
• Other Authors: Shao-Chun Chiu
• Format: Others
• Language: en_US
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/84010105637297397435

碩士 === 亞洲大學 === 經營管理學系 === 102 === The purpose of this study is examine the relationship between employee prior customer relationship, organizational support, service under pressure, and service quality orientation and employee job satisfaction of organizational commitment. This study identifies and investigates the variables that how service quality orientation, job satisfaction and organizational commitment influence to restaurant employees in the context of Mongolia. The research subjects of this study were employees of Altai Mongolian Grill Restaurant. With a total of 130 employees participated in the survey. Firstly, study employed Pearson correlation coefficient to examine relationships among the variables. Secondly, by using the multiple regression influence of determinant variables on organizational commitment were analyzed. And then ANOVA method was used to test mean difference between groups. The results of the data analysis are follows. First, the prior customer relationship of employees was positively associated with employees’ job satisfaction, and service under pressure positively associated with their job satisfaction. Second, organizational support was positively associated with organizational commitment, and service quality orientation was positively associated with organizational commitment. Finally, job satisfaction was positively associated with organizational commitment in Altai Mongolian Grill Restaurant.