Evaluation of Service Quality Risk for Hotel Industry: Comparison between Taiwan and Mainland China

碩士 === 東吳大學 === 企業管理學系 === 102 === With overwhelming increased visitors, today hotel management is influenced so much more than before, causing a keen competition in the industry. Previous researches mostly inspect on a positive position exploring and evaluating the quality attributes and service qu...

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Bibliographic Details
Main Authors: Tzeng, Hai-Wei, 曾海薇
Other Authors: Hu, Kai-Chien
Format: Others
Language:en_US
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/f63zp3