A Studay on Service Quality of the Hypermarket
碩士 === 靜宜大學 === 管理碩士在職專班 === 102 === Over the past few decade, traditionally, most measure methods of service quality were used the SURVQUAL mode from PZB (1985). Recently, most scholars use “Multilayer-Service-Quality Mode” to assess the service quality. The questionnaire of this study based on Ost...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80550730270550244969 |