Using PZB and Kano Model to Study Service Quality of Small-size English Cram School
碩士 === 國立臺灣科技大學 === 管理學院MBA === 102 === English has become an international language and been integrated into people’s lives as a means of communication. There is no doubt that English is the most spoken language all over the world. Taking a small-size English cram school in Taipei City as an examp...
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| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/16135577598500561197 |