Helping or Harming others? Exploring the Relationships between Negative Moods, Interpersonal Citizenship Behaviors and Counterproductive Work Behaviors: The Moderating Effects of Agreeableness and Coworker Support.

• Main Authors: Yi-ting Lee, 李羿葶
• Other Authors: Nai-wen Chi
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/7jtb4s

碩士 === 國立中山大學 === 人力資源管理研究所 === 102 === Based on the mood repair theory, the present study examines the relationships between employee daily negative moods, interpersonal citizenship behaviors, and counterproductive work behaviors. In addition, the current study also explores the moderating roles of two interpersonal-related personality trait (i.e., agreeableness) and contextual variable (i.e., coworker support) on the negative moods-outcome relationships. By doing so, this study attempts to clarify when daily negative moods will lead to “helpful” behaviors instead of “harmful” behaviors. In order to enhance the generalizability of the research findings, the sample was composed of employees from various occupations and industries. Experience sampling method was applied to collect the data across two weeks (10 working days). In total, I collected 1523 valid daily responses from 153 employees. The results of hierarchical linear modeling showed that employee daily negative moods positively predicted both interpersonal organizational citizenship behaviors and counterproductive work behaviors. In addition, both coworker support and agreeableness enhance the positive relation between daily negative moods and interpersonal organizational citizenship behaviors, and attenuate the positive relation between daily negative mood and interpersonal counterproductive work behaviors. Theoretical and practical implications were further discussed.