A Structural Analysis of the Chain RestaurantEmployees’ Intention to Stay

• Main Authors: Shu-Chin Yu, 余書瑾
• Other Authors: Shu-Chuan Liu
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/83149654190295657422

碩士 === 國立屏東商業技術學院 === 休閒遊憩與創意產業管理研究所 === 102 === The job characteristics of the hospitality industry are long working hours, low salary, and insufficient welfare at work. It is easy for the chain restaurant workers to have job stress, burnout, and turnover while they consider that they do not balance the high effort and low reward in a job. Intention to stay can be regarded as a predictor of turnover. In the literature of the hospitality, intention to stay has been concerned in the human resource field. Large numbers of researches focused on the relationships among individual job stress, burnout, and intention to stay. Job stress always refers to personal burnout and high turnover. However, if the chain restaurant workers identify themselves as the part of the firm, namely organizational commitment, their intention to stay could be related to organizational commitment in the study. Therefore, the purpose of this investigation was to create a model comprehending the relationship of the variables such as job stress (effort-reward imbalance model; ERI), burnout, organizational commitment, and intention to stay. Besides, this study attempted to explore the organizational commitment of the chain restaurant workers as a mediator among the relationships in relation to the ERI model, burnout, organizational commitment, and intention to stay. 243 valid questionnaires were retained from 300 full-time and part-time chain restaurant workers whose work more than three months by Convenience Sampling. The valid response rate was 81 percent. All variables in this study cronbach's α coefficient of 0.70 or more are reached, were acceptable. Using structural equation modeling (SEM) analysis to testify the model of intention to stay, the results showed that there were the causal relationships among the ERI, burnout, organizational commitment, and intention to stay. The organizational commitment of the hospitality workers totally mediated the effects of the relationships between the ERI and intention to stay and burnout and intention to stay. The results could be beneficial for the service quality of the chain restaurants.