Service Failure and Over-Service - A Case Study of a Chain Steak Restaurant
碩士 === 國立高雄餐旅大學 === 餐旅管理研究所 === 102 === Service quality has long been regarded as exceeding customers’ expectations. Therefore, service providers and managers have focused on how to avoid service failure and meanwhile tried to exceed customers’ expectations. However, wait-staff provide to exceed c...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/m3p5fj |