Measuring Service Quality in the Hotel Industry A Case Study of Business Hotels in Chiayi and Tainan Cities
碩士 === 國立嘉義大學 === 全英文授課觀光暨管理碩士學位學程 === 102 === The problem area of this research deals with the most important dimensions using the adapted SERVQUAL method for business hotel to improve their service quality. The objectives of this study: to measure the service quality dimensions using the SERVQUAL...
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| Format: | Others |
| Language: | en_US |
| Online Access: | http://ndltd.ncl.edu.tw/handle/19338807161573492677 |