How transformational leadership enhance service quality:The roles of stress, intrinsic motivation and extrinsic motivation
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 102 === Market competition is intense in service industry. The success of the service industry relies on its customer service quality. Transformational leadership can propose changes to customer service, however, past research can’t certainly show the relationship...
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| Format: | Others |
| Language: | zh-TW |
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2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/8m25x4 |