The effect of service recovery with attractive factors on severe service failures
碩士 === 國立中央大學 === 企業管理學系在職專班 === 102 === The basic function of the car is a means of transport. Also it is a complex art. Consumers want service provider who offer various services that could meet their expectations. In terms of Taiwan market, the media, such as television, newspaper and website, i...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/04171796163942534683 |