Performance Management and Customer Satisfaction Analysis of Car Maintenance Service- A Case of Company A
碩士 === 國立交通大學 === 管理學院運輸物流學程 === 102 === Service competitiveness plays an important role in the enterprise value of every industry nowadays. Even for the automotive market, a manufacture industry, customer satisfaction is not only affected by the car performance and reputation, but also by the maint...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/f8jx7m |