Achieving Customer Satisfaction through Sustainable Product-Service System
碩士 === 國立成功大學 === 國際經營管理研究所 === 102 === The purpose of this study is to help manufacturing firms to identify the key performance evaluation criteria for achieving customer satisfaction through Balanced Scorecard and Multi-criteria decision making (MCDM) approaches. To explore the causal relationship...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ff96xb |