The Study of the Influence of Customer Satisfaction on Business Performance—A Case of Taiwanese Medium-and-Small SS Company
碩士 === 國立高雄應用科技大學 === 工業工程與管理系碩士在職專班 === 102 === Abstract This study uses the survey of customers’ satisfaction, including company’s internal employees and external enterprise buyers as customers, and IPA analysis method, with the aim to explore the general enterprises’ advantages and disadvantages...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/vps8pj |