The Influence of Customer Dissatisfaction with Service Failure and Satisfaction with Service Recovery in Hotel
碩士 === 健行科技大學 === 國際企業管理研究所 === 102 === In recent years, Taiwan’s hotel industry grows by policy opening and tourism promotion, especial the policy of Chinese people come to Taiwan, makes more and more new hotel build. It’s an important issue that How to make hotel industry focus on quality from qua...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/49075579962699643957 |