A Study on Integration of Taguchi method' s IPA and Kano's Model to improve the Standard hotel Service Quality

碩士 === 中華大學 === 科技管理學系碩士班 === 102 === According to Tourism Bureau, nearly a decade of change in visitor arrivals to Taiwan shows that the number of inbound visitors yearly growth, and according to the Tourism Bureau data show that another passenger in the main accommodation units at the hotel (89 ti...

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Bibliographic Details
Main Authors: Hong, Chen-Huang, 洪晨晃
Other Authors: Ho, Li-Hsing
Format: Others
Language:zh-TW
Published: 2014
Online Access:http://ndltd.ncl.edu.tw/handle/14858215203254044038