Effects of Emotional Labor on Customer Loyalty –Mediating Roles of Relational Quality and Corporate Image, and Moderating Effects of Physical Attractiveness
碩士 === 東海大學 === 餐旅管理學系 === 101 === The customer-oriented hospitality industry pay dramatic attention to the interactive relationship between front-line service personnel and customers; meanwhile the characteristics of contents of hospitality services require frequent face-to-face contacts with custo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/6cxaub |