Study on the Influence of Service Failure ,Customer Complaint Behavior and Service Recovery to Customer Satisfaction and Switching Intention－Financial Customer in Tainan area as an Example.
碩士 === 南台科技大學 === 高階主管企管碩士班 === 101 === Recently, because of the changes of general environment (includes the white-collar crime occurs so often, the convenience stores densely cover the streets, the promulgation of the Basel III Accord and the advent of smartphones) and task environment (includes t...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
102
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/676uf2 |