The Relationship Between Service Quality , Customer Satisfaction and Customer Loyalty: The Case of Journey Kaffe
碩士 === 實踐大學 === 企業管理學系碩士在職專班 === 101 === The purposes of the study are to investigate effects of customers perceived service quality, customer satisfaction and customer loyalty. Most studies have considered service quality as the antecedent of customer satisfaction. For the purposes of this research...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55486k |