A Customer Relationship Management Oriented e-Government Business Model: A Perspective of Best Practices for Citizen Service in Taiwan
博士 === 國立東華大學 === 企業管理學系 === 101 === Developing a customer relationship management (CRM) oriented e-Government (e-Gov) is a policy for reinventing government in Taiwan. However, there is no clear paradigm in the CRM field and the academic literature has failed to produce a consensus definition f...
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| Format: | Others |
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2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/63h2e7 |