A Study of the Service Profit Value Chain from Internal Marketing Perspective

碩士 === 國立彰化師範大學 === 企業管理學系 === 101 === The past relationship marketing customer relationship management, just focus on the relationship benefits provided to customers, but it ignores the importance of internal marketing in the past. We consider establishment and maintenance of employee relations ver...

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Bibliographic Details
Main Author: 李天仁
Other Authors: 葉凱莉
Format: Others
Language:zh-TW
Published: 2013
Online Access:http://ndltd.ncl.edu.tw/handle/39585217253298238512