Tourists'' Satisfaction and Dissatisfaction on Group Package Tour Guide Services
碩士 === 銘傳大學 === 觀光事業學系碩士在職專班 === 101 === ABSTRACT In group tour, the tour guide is the customer service personnel during the tour process, and the important human resource of the travel agency. The tour guide not only executes and arranges all kinds of group tour assignment, but also needs to be in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54976574328406433136 |