Service Quality of Ticket Vending Machine for Taiwan High Speed Rail - Application of Kano’s model
碩士 === 嶺東科技大學 === 行銷與流通管理研究所 === 101 === In this study, the Kano model to classify the automatic ticketing system for high-speed rail service quality factors, and mining The relative majority elements are classified as attractive quality, one-dimensional quality, must-be quality, indifferent quality...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/62299410017583367342 |