The Relationships among Emotion Labor, Job Burnout and Turnover Intention of the Tour Leaders：The Moderating Effects of Humor
碩士 === 嶺東科技大學 === 觀光與休閒管理研究所 === 101 === A tour leader stands in the first line and spends a long time to do customer services, and it concerns the quality of the tour group, as well as, is an important human resource to the whole tourism industry. Thus, this study intends to discuss about the emoti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/07718077679065190560 |