A Study on Using Kano’s Model to Explore the Service Quality of Japanese Restaurant
碩士 === 輔仁大學 === 餐旅管理學系碩士班 === 101 === By using Kano model, this study tried to identify the classification of each service for Japanese restaurant. A total number of 323 questionnaires were released and received 312 valid copies. The results showed 4 items are attractive qualities, 26 one-dimensiona...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50379827820013493845 |