| Summary: | 碩士 === 元智大學 === 經營管理碩士班(企業管理與服務科學學程) === 100 === The purpose of this article attempts to examine the aspects of service delivery to better determine the influence on service delivery performance, and furthermore address the relationship among those aspects. This research involved documentary analysis, indicated the effective factors of service delivery then construct the conceptual model. Refer to literature review and logical inference to prove the relationship among relational information processes, customer co-production, employee’s job characteristics and service delivery. To conclude, this study may be of importance in explaining the effective factors of service delivery, as well as in providing service industry with a better understanding of how improving their service delivery performance.
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